Pledge Billing Schedule and Summary

We have a monthly giving program for our theatre, and we're running into problems trying to build this in Tessitura. We can schedule payments and run the pledge billing utility successfully manually, however, when we try to automate the utility, we've run into several problems:

• Constituents being charged more than the scheduled amount if they've had a failed payment previously. (For Example: Two failed monthly payments of $90, resulted in the constituent being charged $270 at once, rather than the regular $90 a month. I'm guessing this was because our cut off date. Any recommendations on how to determine a better cut off is much appreciated.)
• Charging more pledges than we ever see on a daily basis (8x as many as normal)

Parameters for dates were:

• Start Date: RunDate
• End Date: RunDate
• Cut Off Date: DayRunDate -1

Our goal is for the pledge utility to automatically run daily. Any specific advice on these issues or any information you'd like to share about how you run your own monthly giving programs through pledge utilities in Tessitura would be great to hear. Thanks! 

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