Folks,
I have set up a membership organisation within which, each membership level has a level code that is unique. The membership level values are set with start and end amounts which neatly dovetail but don't overlap.
My issue is that when trying to make a Contribution that should trigger one of these membership levels I receive the error message:
"This amount returns no level and there is no current membership to upgrade"
Sadly, this then generates an ugly error that forces the client to close or be restarted.
Can anyone shed any light on what might be missing from my setup?
Thanks!
edit: double post
Hi Sadie - thanks for the response!
The Membership Organisation is defined in the Campaign setup. I am using a source code which is in the Appeal which is in the Campaign. All dates appear valid ie today's day falls well with the start and end dates specified at each level.
Martin
Martin,
in your screenshot all the inactive boxes are checked. If these are the levels you're trying to use that would be a problem.
Double post
O-M-G
What a rookie error!
You've hit the nail on the head. OF COURSE, if you make the levels active, the process works like a dream!