Hello!
Our Print Acknowledgement Letter report is not pulling for the final payment transactions of pledges that are paid through auto-billing. The Acknowledgement Rule is turned on for Final Payments transaction types and the rule is triggering Final Payment acknowledgement Letter Formats for gifts entered manually. These gifts are successfully pulled by Print Acknowledgement Letter report.
Is there an additional step or report that should be used to catch these auto-billing final payments?
Thank you!
Karen
Development Associate
Portland Center Stage