Moving donated ticket dollars to donation tab without losing return/resale data

We don’t move the tickets to Development (because we want to keep the money in the marketing line). Donors get a receipt for the value of the tickets from the ticket office at the time of the benevolent donation. We don’t count contributed tickets toward membership.

Lucie

______________________________
Lucie Spieler
IT Development and Training Manager

Florida Grand Opera


8390 NW 25th Street
Miami, FL 33122

Direct Line: 305.403-3291
Switchboard: 305.854.1643 x. 1521
Box Office: 800.741.1010
To Give a Gift: 305.403.3315
www.FGO.org

2014-2015 | 74TH SEASON
MADAMA BUTTERFLY | COSÌ FAN TUTTE | THE PEARL FISHERS | THE CONSUL

I am a very new Tess user just now going live with development in a consortium setting (it's been a year since we were trained, and I haven't even posted my first batch yet, so please be gentle!). My question relates to tickets donated back for resale

We give our patrons charitable credit for returned tickets, which can affect their benefit levels and associated tax-deductibility of their total annual gift. For the past year we have been using the Ticket Return functionality to put returned-ticket dollars on account for a later transfer to the Development tab, in order to have the monies attach to a patron's annual giving total for the year -- but in the process, our ticket office manager learned that these transactions do not show up in the Donated Tickets report.

This is problematic, as our ED would like to be able to easily drill down to the performance level to see how many tickets have resold, value of tickets turned back, etc.

We've been running transactions in Test using the Donated for Resale functionality, which does populate the Donated Tickets report but leaves the revenue in the ticketing module, which makes it difficult for Development to aggregate giving data and produce acknowledgment letters.

Does anyone have any suggestions as to how we can move the dollars from ticketing to development, but retain the performance-level return and resale data under ticketing for reporting purposes?

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