Payments for our elevated events are usually processed by box office staff, who put the money on account and fill in the Events History screen (event, amount received, guest names, etc.). When Development later processes a contribution to take the money off account, Tessitura automatically adds the contribution amount to the amount already recorded on the Events screen. The Events screen then displays double the correct amount, and Development has to remember to go back into the Events screen and manually fix it.
If Development processed the payments directly as contributions, that would avoid the extra step and the increased possibility of error. However, it makes sense for box office staff to be able to process the payments, as they answer the phone and take many event payments with ticket orders.
Is there a way to prevent Tessitura from automatically adding the contribution amount to the Events screen when contributions are being taken off account?