Hello,
We have a donor that has been asking for a few months now (it's "not a big deal" but apparently it's a big deal, ya know?) to have her monthly pledge payments show up as Recurring payments on her bank statement. I guess she gets some sort of cash back incentive and recurring payments give her slightly more cash back than a regular payment.
After speaking to her bank and our bank and a variety of other people I've been told that this must happen within Tessitura somewhere. Aside from making it a pledge with a billing schedule (which we already do), I really have no idea what more we can do within Tess to accommodate this request.
Has anyone had to do this before? Is there a way to do it?
Thanks!
I don't believe there is a way to indicate it for credit card pledges. For Debits, that would be something that happens outside of Tessitura. Tessitura can only process debits in the UK. We have a program from our bank, when I input a person for direct debit I can indicate they are 'Undefined, Weekly, Bi-Weekly, Monthly, or Quarterly.' That may be what you want, I've never had anyone ask me about it on their bank statement though.
Ann