Hi everyone,
Our organization is developing a more comprehensive 'My Account' section of our website. Included is switching to processing online donations directly through Tessitura. Would anyone like to share their organization's set up and anything to avoid?
Do you prompt subscribers to donate when they are renewing? For specific amounts or membership renewals?How do you handle new monthly donors online?Do you show donation history? If so, do you know if this has lead to increased or decreased gifts?Can donors reprint their tax receipts online? (I'm especially interested if you are a Canadian organization!)Any other suggestions for the Development side of the web?
Thanks!Ann
Hello,
We generally offer the option for all of our subscribers and single ticket buyers to make a donation.
When one of our patrons makes a donation online, outside of a ticket purchase, they receive an emailed receipt and then a printed tax letter. Be careful when you set up the donations in the system tables and test it out several times to make sure it's going into the right fund. I personally recommend sending all online donations into an On Account and checking it daily, which allows much more flexibility with the contribution entry and fund selection.
We currently do show donation history, but we haven't actually gotten any customer feedback from that option. We did just re-vamp our website and our customers are learning to navigate the new design so I hope we will start getting some feedback soon.
Jessica
Thanks for the feedback Jessica. I was leaning toward putting them all On Account to make sure they went to the right fund.
Ann