Hi all
Here at Live Theatre we provide corporate partners with benefits such as free tickets. We can see on their ticket allocation on their record how many tickets have been used, but in terms of keeping an updated running total of how many free tickets/benefits they have left I simply record info in an excel spreadsheet. Does anyone do anything to integrate running totals of usage of benefits on Tessitura?
I also have a query about membership renewals. Currently we offer only paper standing orders for regular payment. Often these are made out 'until further notice' so on our system there is no end date to these memberships. We would like to start stewarding these donors with a yearly thank you, but I am unsure how we would utilise acknowledgment reports without a specified end date for memberships. Does anyone do anything similar or have any advice on this issue?
Lizzy
Hey Lizzy -
I do something similar for a subscriber benefit where they can come back and see a show for free. We use a specific Price Type Reason and then I have an icon that shows up in the header when that PT Reason has been used for that customer.
You could, in theory, do something like that relatively easily but display a running count - as long as you always book the tickets in the corporate account. If you don't do that, then things would be potentially really messy. :)
The other thing we've done, which would be another way to go, would be to actually pull those "free" tickets as comp vouchers in the corporate account and then have your box office exchange each voucher as tickets are used. No vouchers = no tickets left. This would be pretty easy for you to see as well from the front end. We've done this when we've offered a pair of complementary tickets to donors as part of a benefits package.
Good luck!
Heather
Hi Heather
That's a really interesting idea re vouchers - shall definitely bear that in mind!Thank you