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Hello Networkers,
We have a unique Tessitura Household situation involving two VIPs.
A VIP named Mrs. X's husband passed away and a separate VIP named Mr. Y’s wife passed away. In an interesting twist, the two widows have met, fallen in love and married.
Now, they would like to combine everything; their names in the program, their partner with a player, their subscription seating and their credit card information.
We obviously do not want their history to be affected, but we would like to honor their request and combine them as a new Household.
What's the best way to do this, while ensuring that their ticketing, individual contribution history, etc. won't be negatively affected? Please, remember, both individuals have a rich history, with sizable contributions.
Thank you!
Assuming you store ticket/contribution history on the household level, I think I would try something like the following:
Convert Mrs. X's household account into an individual account. Merge her with the household account and add an association between her and her deceased husband (we have an association type of ex-spouse, but you could use whatever works best for you).
Do the same with Mr. Y's household account.
Create a brand new household account: The Mr. Y and Mrs. X household. Add Mr. Y and Mrs. X as primary affiliates to that household account. At this point you will have a household account with no history, and its 2 primary affiliates will each have all of their individual history.
As you move forward, you can start to put transactions on their shared household account - subscription, program recognition, etc - but you would still always have the history on the individual accounts.
I would also be sure to add a note in the household account (a CSI or Research note, or whatever you use to keep track of things like this) to explain the situation. That way nobody will accidentally move all of those transactions to the household level later.
It's a little weird, but I think it might serve your purposes.