This is somewhat a follow up to my previous question about uploading pledges.
Do most organizations enter telemarketing pledges in Tessitura or not? Reasons why in either direction would be really helpful!
Thank you everyone!
Marta
Hi Marta,
We do book our telemarketing pledges. Our solicitations have been very targeted and the write off rate is low (we send out pledge reminders throughout the season.) Account clean-up & duplicate searches are done both before the leads go out and after we get responses. Hope that helps.
~Sadie
We also book our telefund pledges, and have a strong fulfillment rate. This has been our business practice since long before conversion to Tessitura, but the billing and reporting features available in Tess make it easier than ever to track open pledges and seek payment. These pledges are also generally included in reports as we track our progress toward fundraising goals.
I should note that our telefundraising is done in-house, as is all of the pledge billing. This may make a difference in determining best practices.