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Patrons still being flagged as Active Members beyond expiration date

Elisabeth Albeck
$organization

Hello,

   I've noticed that for the year 2014 (or second year live with Tess), many of our members are still flagged as "active", even though the calendar is beyond their expiration date. Is this something anyone else has experienced? If so, was there a back-end issue discovered in the set up of membership, or was it an update process issue? How did you go about resolving it?

Your input is appreciated!

Best wishes,

-Elisabeth

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  • $organization

    Do you run the Membership Update Utility?  It is a utility that updates the membership status.  You can find it in Reports & Utilities/Membership.

    Melissa

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Elisabeth Albeck
    Sent: Friday, March 14, 2014 1:28 PM
    To: Melissa Malone
    Subject: [Tessitura Development Forum] Patrons still being flagged as Active Members beyond expiration date

     

    Hello,

       I've noticed that for the year 2014 (or second year live with Tess), many of our members are still flagged as "active", even though the calendar is beyond their expiration date. Is this something anyone else has experienced? If so, was there a back-end issue discovered in the set up of membership, or was it an update process issue? How did you go about resolving it?

    Your input is appreciated!

    Best wishes,

    -Elisabeth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



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  • $organization

    Do you run the Membership Update Utility?  It is a utility that updates the membership status.  You can find it in Reports & Utilities/Membership.

    Melissa

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Elisabeth Albeck
    Sent: Friday, March 14, 2014 1:28 PM
    To: Melissa Malone
    Subject: [Tessitura Development Forum] Patrons still being flagged as Active Members beyond expiration date

     

    Hello,

       I've noticed that for the year 2014 (or second year live with Tess), many of our members are still flagged as "active", even though the calendar is beyond their expiration date. Is this something anyone else has experienced? If so, was there a back-end issue discovered in the set up of membership, or was it an update process issue? How did you go about resolving it?

    Your input is appreciated!

    Best wishes,

    -Elisabeth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This email and any attachments may contain confidential material and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately, delete this email, and do not use, retain or disclose any information contained in this email. Any views or opinions are solely those of the sender and do not necessarily represent those of the Los Angeles Philharmonic Association. The LA Philharmonic does not guarantee that this email or any attachments are free from viruses or 100% secure. Unless expressly stated in the body of the text of the email, this email is not intended to form a binding contract.
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