Hi,
The remainder of a pledge from the previous FY was just written off as the donor indicated that it should have been for the upcoming season, but the money already paid toward this pledge needs to be moved out of the previous FY to the current one. When I attempt to adjust it, that pledge does not show up among my options.
Does anyone know how that can be moved?
Thanks,
Brady
Indiana Repertory Theatre
I just had this issue earlier in the month. Once you write off a pledge, the pledge status is set to "Write-Off" and the cancel flag on the pledge is set to 'Y'. I don't think my solution is elegant (and there may be some unexpected consequences down the road). What I did to allow the user to back out the payment was to edit the T_CONTRIBUTION record (you will need someone with access to SQL to do this). I changed the cancel flag to 'N' and the contribution showed up in the adjustment list.
The user was able to make the adjustment normally but received a couple of errors when saving. Just clicking through the errors seemed to allow the adjustment to save normally. There are several issues that could arise form this hack, but for our user it was an acceptable solution.
I'm curious if anyone knows of a cleaner way to reverse a write off.
- Levi