I have a contact for an organization we work with whose name has an accent above a letter in her name. Will the Tessitura Client software recognize accents?
I would second Clare's recommendation for un-accented aliases. Characters with diacritical marks may also be pasted into name fields directly from charmap.exe.
When I try and do this for ś, upon saving it changes it back to a 'regular' s, pasting from charmap.exe, Word, or Notepad. Has anyone found a workaround?
I am not sure how the Network handles this for their international clients (Denmark?), but the default collation for the SQL Server when installing Tessitura in the US is SQL_Latin1_General_CP1_CI_AS. The collation determines the "code page", which is the list of different characters that can be stored, and in this case, "CP1" denotes code page 1252, also known as "Windows Latin 1". As a result, you can only store characters that are present on this codepage. You will note that ś is not present in codepage 1252, so I think it is likely that your database does not support the character.
Incidentally, "Windows Latin 1" is also what you must select for the "File Origin" setting when using the text import wizard to import an extraction output file into Excel in order for special characters to be treated properly.
For Reference: