I am having an issue paying a pledge. The pledge is set up in one installment and has been partially paid already. I went to pay the remainder and it pops up with the message “The total of the money in the payment schedule is out of balance with the contribution record” – I cannot figure it out. I can’t change the pledge into two payments. It adds the amount that has already been paid to the payment schedule and says $0 has been received. Even if I delete it from payment schedule it does not work.
Any thoughts?
I know that this does not help you figure out what the issue is, but it might be a work-around so that you can keep moving forward.
Have you tried placing the received payment on-account and backing out the pledge? (If the payment(s) was(were) via check, I will perform a refund adjustment and then re-enter the check. That way I don't need to reference an additional transaction/contribution entry to get the whole picture.
Then re-entering the pledge with the 2 payments, entering the on-account payment, and then the new payment.
Then document the HECK out of it with notes in the contribution, on the plan for the gift, and/or Research Notes.
I hope this helps/works for you.
Marie Kocher
Development Operations & Data Specialist
Kansas City Ballet
mkocher@kcballet.org
816-216-5582
Also, remember to let your finance department know that you are making this adjustment. If you give them Posting Reports or Trans by Posting Reports, be sure to point out the first payment to them. They may interpret it as a NEW payment and accidentally double book. Always good to have the conversation up front and write notes on the financial reports for them.