Does anyone process Express Pay (allow your guests to swipe a credit card at registration, thus eliminating the need to see the cashier at the end of the event) directly through Tessitura? We are trying to streamline our check-in/check-out process for our Gala.
Hi Alyssa -
We do this, although it isn't without its own excitement. We have express checkout forms that we pre-send to Gala invitees and then flag people who haven't yet given us a credit card to ask them at check-in as well. We give them LED party favors (its been a ring in the past few years) to show that they have pre-registered their credit card. This allows them to buy raffle tickets and other lobby delights without having to do anything more than show their nametag (which has their customer ID on it).
It isn't a perfect system, and it can bog down the check in lines, but people really like that whole 'not having to check out' part.
I've been to other galas where you can go register your credit card at any time during the night (which seems like the ideal to me).
- Heather