Hello!
(if these questions have been asked and answered somewhere else, please let me know!)
We have solidified a date by which patrons need to tell us what to do with their tickets before we automatically return everything to a gift certificate. Based on what I've seen on other posts, it would be best to return everything to an On Account payment method, and then move that money to a gift certificate, so that a new GC isn't created with each performance. Does that sound like the best plan?
Additionally, if I run the Event Cancellation Utility, and refund straight to a GC, does it create a new one for each performance in an order? Or does it look at the overall order and tally things up? I'm still thinking returning everything to an On Account and then bulk moving that to a GC is best, but I figured I'd ask the experts here, just in case I'm missing something!
And lastly, it seems like the utility needs to be run on a performance by performance basis...is there any way to run it on a production season level? Not a huge deal but most of our productions have two concerts, so for each one, I'll have to run the utility twice, which adds up to running this thing a whole bunch.
Thanks in advance!!!
Hi Kari. I hear what you are saying - patrons with 2+ Performances (eg: subscribers) you don't want to issue them with 2+ gift certs. On account would be the better option for this especially if you are cancelling multiple productions.
You do have to run the ECU for each performance and each Return Mode. So that if I had 10 performances and 3 modes (Refund/Credit/Donation) then I'd be running it 30 times. Still it's better than doing each order, and for me it's less of a drama when failures pop up.
Thanks Heath!
I appreciate your insight - was seeking some confirmation that I was on the right track, and you soothed my nerves!