Hi Everyone,
Following on to the Pop Up Skill Builder we had today about Physical Distanced Seating, we want your input on an algorithmic or automated approach to accomplishing this.
1. We want to build the automated feature if members will actually be able to use it and derive value from it. Is this something that you are thinking would be "nice to have" if you decide you can operate with reduced capacity, or is it something that would be required for you to successfully operate with reduced capacity? Keep in mind that automated doesn't necessarily mean it will be the most efficient or profitable way to do physical distancing, but may save you staff time or improve the patron experience. For those of you that saw the webinar, would you be able to reopen using the features we demonstrated?
2. If we build an automated physical distancing feature,do you have suggestions or considerations that we should take into account? We have, for example, considered allowing you to set a seating group X and Y offset, such that any seated group would have seats around it automatically held according to that offset, creating a buffer. What comments on that approach, or other suggestions do you have?
Many thanks, we look forward to the open conversation about this with you.
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network
I wasn't able to attend the webinar today, so this might have been touched on, but speaking just to 2.) It would be very helpful if there could be a way to trigger an assumption that certain unticketed seats would need to be occupied/used. Some seats we must hold for VIPs, contractual obligations or for accessible seating needs. It would be a big time-saver for us if they if we didn't have to ticket these in dummy accounts in order to properly trigger any automated physical distancing.