Hello all,
We are discussing the idea of offering "bonus" gift certificates as a refund option for patrons: so for example, instead of getting refund someone could choose to get Gift Certificate with 10% bonus amount of what their ticket was. We do something similar to this every year during Black Friday, but it's a tedious process for the Box Office to go back and add all the bonuses, and it ends up being 2 gift certificates instead of 1 since there's no way to add amounts to existing gift certificates. It would be great if there were a way to add this functionality to the event cancellation utility and then we wouldn't have to process all of these bonus gift certificates manually. Is anyone else considering adding this option for patrons? If so, is there anything you're doing to ease the process other than setting every gift certificate up manually?
Thanks!
Sara
We are running an incentive program. We moved all 2020-2021 tickets to an on account payment method, we are telling patrons that anything still on account on December 31st will earn 10% back and will be reflected in their account by mid January-just in time, hopefully, for rollover and renewal season. We’ll put that 10% in a new payment method that can only be used on tickets and we’ll have that value expire in June 2022. Our development department was able to find a funder to make this happen!