Hi all,
Hope you're staying safe out there. We're looking at developing protocols for batching remotely. We're thinking we'll have someone in the Finance office open the mail, scan the checks and email them to Development, then Dev can process the batch and reviewers can go over it as a PDF.
Is anyone batching remotely? Do you have any tips/ideas? Please let me know.
—Cristy (LA Opera)
We are exploring how we may establish some controls in case we have to go fully remote. Currently our Ticket Office is only processing credit card refunds via the refund prior payment tool. However, we may need to go completely remote and use credit card machines to collect credit card information for those who have paid for tickets more then 45 days ago. Has anyone developed a reporting mechanism that can be used to verify that a user isn't refunding to a different credit card than the one that was used to purchase? Basically we have been asked to come up with a way to prove that staff are not refunding credit card payments to their own personal credit cards. Thanks!