Hello all,
We are setting up to have our box office work from home on a week to week basis. We have 40 shows that are affected by our closure until April 30th. We have set up our desk phones that have our phone queue at our houses. It is actually not as hard as you may think. We now have more work on our hands then we might normally and we have prioritized providing as close to normal day to day service as possible. We all are using Tessitura, Outlook, Sharesync, Basecamp, and Slack to stay connected. If you all have any tips or thoughts I'd love to hear them. Thank you.
We are exploring how we may establish some controls in case we have to go fully remote. Currently our Ticket Office is only processing credit card refunds via the refund prior payment tool. However, we may need to go completely remote and use credit card machines to collect credit card information for those who have paid for tickets more then 45 days ago. Has anyone developed a reporting mechanism that can be used to verify that a user isn't refunding to a different credit card than the one that was used to purchase? Basically we have been asked to come up with a way to prove that staff are not refunding credit card payments to their own personal credit cards. Thanks!