Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
If I process a partial refund (in Test) for a subscription order placed with a real credit card earlier this season, will the transaction be processed in any way. Sorry for all the questions! I am a one (wo)man show here. I appreciate the support!
Hi Michelle -
In Test we use a "dummy" payment setup - so while the authorization will likely report success, there is no actual processing that takes place on the customer's card.
Thanks,
Patrick
In test, it wouldn't allow me to refund without entering a "dummy" credit card number, so I think I figured it out, thanks!