Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
Hello! Would anyone be willing to share the form(s) sent to patrons in order to collect information on whether they would like would like to donate/credit/refund.
Looking for language/terminology. Thanks!
Here's ours :) https://pages.wordfly.com/sydneydancecompany/pages/2020-S1-Cancellation/