Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
Working on our process for refunds. How do you process a refund when the ticket(s) have been exchanged (and are therefore void in the original order)? In the exchange order I am only able to refund the exchange fee and not the price of the original ticket. Thanks!
Hi ,
If you don't have a support ticket open on this would you mind opening one? In the new order where the new tickets were purchased, you should be able to refund the seats using refund prior payments.
Am I understanding correctly?
Chris Szalaj
Tessitura Network