Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
HI All, Just wondered if anyone using wordfly (surveys) to collect refund responses would be kind enough to share their code for the custom stored procedure? We are looking at implementing this and i wouldn't mind a starting block if anyone has one.
My presentation from last summer feels kinda trite right now, but it does walk through screenshots of our Pages integration. For anyone looking for options that aren't building their own procedures.
Mini-Magic PDF about New Victory usage: https://www.tessituranetwork.com/en/Community-and-Events/Conference-Archive/tlcc2019archive#Magic and it's item 23.
*We also used this for a Donate Your Tickets campaign and saw a really great response. And no phone time!
Your mini-magic has been my Blueprint for getting Pages integration over the line. Love to hear how it's progressed