Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
HI All, Just wondered if anyone using wordfly (surveys) to collect refund responses would be kind enough to share their code for the custom stored procedure? We are looking at implementing this and i wouldn't mind a starting block if anyone has one.
Hi Kerry -
I'm so glad you asked this question. We're in development right now for some things to help with that. Our new integration code will let you use WordFly Pages capabilities to create items within Tessitura (such as CSIs), which will allow you to track and act on survey responses. We hope to release this in the next week or two. Once it’s ready, we'll post about the functionality, how to request it, and other information.
In related news, I'm happy to let you know that we’ve created a new online group dedicated to our ecosystem partners. It’s designed as a shared space for you to connect with our ecosystem partners and fellow Tessitura members. You can ask questions, share tips, and more. The group has discussions organized by specific topics, and we’ll be adding new topics over time. We'll also use this online group to keep you up to date on the latest offerings, best practices, integration hotfixes, and upcoming roadmap items, including the WordFly Pages Integration.
The group is brand new, and we're just now broadcasting it and inviting people to join and start the conversations. Please come join me in the Ecosystem Topic Group and specifically in the Email Marketing & Marketing Automation discussion area to talk about any specific WordFly, Mail2, Pro2 or MonkeyWrench strategies, use cases and anything else you can dream up.
Thanks,
Heather Laidlaw KraftProduct Owner, Integrations