Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
How are people handling rescheduled concerts? Are you keeping them setup as normal and then just changing the date in the system, so that ticket holders can keep their current tickets, or are you creating new events and exchanging ticket holders into the new event? I'm not sure what the best way to handle it is (and see the pros and cons of each way)
Thanks!!
I have done both - change the dates (luckily in same fiscal year) and done an order export, performance cancellation and order import unseated (change of venue made it necessary).