Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
If anyone needs to keep TNEW v6 event pages alive, but wants to hide the date selection part, here's some code.
Use it at the top of whatever content field you use for your main description content. I saw it work for both the list and dropdown views of the dates.
I'm sure that this is not the best idea to do (inline anything pretty much isn't), but it's a hack that can bridge the gap if you need to keep an event up but want to make it look as Not On Sale as possible. Use at your own discretion and, of course, review thoroughly on your site.
Thank you to Luke McKenzie, Nick Reilingh, and Gregory Campbell for helping me crack it in the first place.
<style type="text/css">#lower-location { display: none !important }</style>