Starting a thread dedicated to a topic we're all likely to be devoting a lot of time to.
Shall we also try using the Tags feature within it? Then folks can use it as a filter to narrow posts to one or the other. #CancellationProcessing and/or #CancellationMessaging
I'm thinking brilliant strategies (or hacks) or a place for questions that have you stumped.
To start, it off...
1) Cancellation email notice with web form with options about which route customer wants, exchange/donation/credit/refund. Easy for them; head start for your team.
2) If you are tokenized/don't save credit cards, pointedly call out somewhere in that messaging that your organization will calling to request the credit card number in order to process the refund.
Just wanted to note that you can issue credit card refunds without a stored card using the Refund Prior Payments functionality. If you are using Worldpay, this will work for transactions up to 45 days old. There is no such limit for Windcave.
If you're having trouble using Refund Prior Payments, please don't hesitate to reach out to support.
Thanks,
Patrick
Hi, Patrick,
For those of us who are not yet tokenized but have switched from WorldPay to Windcave in the last 90 days, this functionality is NOT working - is there something we need to fix to make this easier on our groups here?
Hi Mindee -
If you have transactions that originated in Worldpay, you won't be able to use Refund Prior Payments for those transactions now that you're on Windcave. The only option here would be to collect the card number from the patron (unless it is saved in the database--I see that you have cards saved even though they are not tokenized) and run a negative transaction against the card.
Let me know if you run into any problems.
Thanks!