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Tips for preventing burnout in your guest facing and guest engaging teammates.

shenette Swann
$organization
  • Good friends! Hello! I manage guest engagement for Marbles Kids Museum in Raleigh, North Carolina. I’m curious to hear from others. In what ways do your organizations practice the prevention of burnout and provide a greater sense of value  for all teammates, but specifically for those in the direct line of fire during daily operations. I personally want to ensure that my hourly employees feel seen, valued and heard and I’d love to know all of the ways that we all go about doing this. Over the last year, I’ve been leading incredibly effective empathetic team talks called Clumsy conversations. These talks have been powerful so much that I’ve been doing them for other organizations and conferences. In these chats we’ve covered toxic positivity and the expectations that we place on hourly part time teammates to perform with excellence, deal with difficult guest interactions, and keep the museum in great shape. I’m open to your ideas… thoughts to help me and anyone else reading learn more ways to honor those teammates and prove it in our actions.  
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  • $organization

    Thank you so much, Shenette! This is such an important conversaion and topic. I am glad to know that an organization so close to the North Carolina Museum of Art is addressing it, as well. Please also feel free to reach out to me at janis.treiber@ncdcr.gov to get together and chat in person. Our Visitor and Retail Experience Team just finished reading and discussing, Unreasonable Hospitality by Will Guidara. It is an excellent read and catalyst for growing and supporting the need for universal hospitality and support for staff sharing it on a daily basis. Love to chat more! 

    Janis Treiber

    Director of Visitor and Retail Experience

    NCMA

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  • $organization

    Thank you so much, Shenette! This is such an important conversaion and topic. I am glad to know that an organization so close to the North Carolina Museum of Art is addressing it, as well. Please also feel free to reach out to me at janis.treiber@ncdcr.gov to get together and chat in person. Our Visitor and Retail Experience Team just finished reading and discussing, Unreasonable Hospitality by Will Guidara. It is an excellent read and catalyst for growing and supporting the need for universal hospitality and support for staff sharing it on a daily basis. Love to chat more! 

    Janis Treiber

    Director of Visitor and Retail Experience

    NCMA

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