Hi everyone, This is a continuation of a community discussion that happened during TLCC Denver. What came out of the initial discussion is that there are many different ways to record and track accessibility needs that all have their ups and downs, but not one of them seemed to fully track the necessary information in a manner that didn't require a lot of "legwork". There was a lot of interest in this topic so I would like to broaden the discussion a little bit more.
How do you track accessibility needs/requests in tessitura for your venue? Do you use CSI's, price types, special requests? Is it reportable? Does it require a customer service agent to call to record the need?
In an ideal world, how would you like Tessitura to record accessibility needs? What features would be most useful and how would they function? How impactful would these ideal features be for your company, what resources would they save?
Hi Crystal! I'm sure the community will chime in with more ideas, but in the meantime I wanted to pass along the Accessibility for Constituents topic in the help system which gives guidance on some common accessibility scenarios.
Thank you so much for the link! That link is very helpful.
I am still interested in seeing how members of the community currently use the system, what the pros and cons are of each scenario/possibility, and what would be their ideal way to record and pull reports on those issues.