Patron Accessibility Requests & Tessitura Customizations

Hello everyone! We are in the process of making our procedures for patrons placing accessibility requests when purchasing tickets more equitable, but we are struggling to find a solution that checks all the boxes without having to pay for multiple special customizations. Is anyone currently accommodating accessibility requests without a Tessitura customization that does not include too many extra steps for the patron, such as calling or emailing the Box Office in addition to their ticket purchase online? I would love to hear what your processes are for patrons placing accessibility requests either way. Thank you for your insight! 

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