So we are hosted and are in the process of setting up a v16 kickoff (oh joy).
Everyone on our Ongoing Services team keeps saying "Oh ticketing won't change that much." But from the couple of things already mentioned on the Idea board and other places in the forums, it looks like it's changing a lot, and not for the better!
I've looked into the documentation for the new release as far as bug fixes and what not (which doesn't tell me a whole lot). Is there anything out there that will give me a step-by-step of exactly what is changing in the Ticket Orders area from v15 to v16, just so I know what to prepare my staff for. Basically what I'm looking for is a side-by-side of everything available to us currently in v15 vs how that will look in v16.
Thanks.
We are in a similar position, working towards our Test v16 upgrade. We've been trying to review the defect list which brings up some things, but others have only come up in testing, like the fact that the constituent search from the order pane is a very limited search option, vs. the full search available before. Another thing that will be a big nuisance for us is that there is no-longer a popup window on constituents, so a lot of the ways the box office (and others) would quickly find which Jennifer Lee they really wanted are no longer available at a glance.
Yeah, all of these things are literally critical for us as a museum. I'm literally thinking about a Chopin Series concert day where it's mostly our members that come and we can't use their member cards to scan them into the performance. So our VSAs have to Constituent search each one and sell them into the performance. Our VSAs already take forever selling in-person as it is, v16 is going to make it so much worse!