Hello!
I've been having an issue with MTS specific email addresses and our new Tessitura system and was curious if anyone else has encountered this.
So we've found that when we send anything directly from Tessitura (such as: Email Confirmations, Tickets, web logins and password resets) to addresses with MTS, the recipient has not been receiving anything. They check junk and spam folders, but nothing. Other attempts to send anything else has also yielded similar results.
I contacted Tessitura and MTS about the issue, and MTS discovered that MTS addresses were blacklisted on Abusix, and were all soft-bouncing. MTS provided me with the IP's that were listed on the site, and Tessitura quickly delisted them. Unfortunately though, the delisting didn't stick and we're continuing to have the same soft-bouncing issue. We're getting by with printing paper tickets and order confirmations for customers, but it's definitely a hassle for people trying to login to our website (especially Members trying to book their complimentary tickets).
Has any other tessitura using organization in Winnipeg experienced this? And if so, how best did you handle it? MTS and Tessitura are both helping out immensely and giving it plenty of attention, but the issue seems to keep slipping through their fingers.
Thank you!
Logan Stefanson,
The Manitoba Museum
Glad you are getting some assistance. I remember that when this stuff happened a while back, and IP whitelisting and such needed to occur, it still took a while to stabilize.