8th Tessitura UK User Conference - Wales Millennium Centre

Haven't booked your accomodation for the 8th Tessitura UK User Conference in Cardiff yet? Make sure you don't miss out on the exclusive rate with Future Inns which expires this WEDNESDAY 12TH OCTOBER..

To book, call Future Inn on 0845 094 5487 or email reservations.cardiff@futureinns.co.uk and quote the code TESSITURA UK to secure your discount. Please make sure you book by 12^th of October 2011 to ensure you receive the exclusive rate.

If you've yet to register for the conference itself then please do so here: http://www.tessituranetwork.com/COMMUNITY/groups/uktug/wiki/8th-tessitura-uk-user-conference-wales-millennium-centre.aspx

Thanks,

Hazel

... LAST DAY TO RECEIVE EXCLUSIVE ACCOMMODATION RATE WITH FUTURE INNS - DON'T MISS OUT ...

To book call 0845 094 5487 or email reservations.cardiff@futureinns.co.uk today and quote the code TESSITURA UK to secure your discounted rate.

Good morning,

We can now announce our first confirmed sessions as detailed below:

 

Reporting For Ticketing and Marketing                                                                                              

Presenter: Natalie Threlfall - Tessitura Network

With over 180 standard reports, knowing where to start to look in Tessitura for the information you need can be daunting. This introductory session will explore both commonly used and overlooked reports and tools which are useful to ticketing and marketing departments - from obtaining daily sales figures to finding trends in your data. Come and see some hidden (and not so hidden) gems that are already available in your system and which you can immediately take home and put to use in your organisation.          

 

Tessitura Education Out of the Box and Beyond        

Presenters:  Graeme Ellis - Tessitura System Admin / Deputy Box Office Manager, Young Vic Company & Katherine Leadbeter - Head of Fundraising and Major Gifts, Sage Gateshead                              

A programmer or IT specialist isn’t always necessary to handle class registrations, student matinees and other education offerings.  Many organisations have used Tessitura “out of the box” to get started.  Check out the creative, quick and easy methods for making the leap to Tessitura in your education department.

 

Segmentation for Marketing: Divide to Conquer

Presenter:  Sarah Gilbert- Marketing Officer , Wales Millennium Centre

Now, more than ever, the relationship you have with your patrons are of paramount importance.  They are the stars and you want to keep up with who’s who.  This session will feature two examples of how venues are segmenting their constituents and will feature the tools and strategies being used to segment constituents for more advanced marketing communications.

 

 

Ticketing for Ticketing People

Presenters : Liz Baird –Ticketing Services Manager & Sarah Jones- Ticketing Services Co-ordinator, Wales Millennium Centre

This session will give attendees an insight into how the Wales Millennium Centre is using Tessitura to drive efficiency and how they have created customisations that fix typical ticketing issues.  The session will include how the team have created an Access scheme and customised Tessitura to facilitate the scheme which enables fairness.   They will show how Tessitura has been customised to ensure that a robust monitoring system is in place to enable the call centre management to audit the DPA process.  Do you get producers asking you to cap the number of concessions? See how the Centre has customised Tessitura to solve this need without creating a labour intensive process.

 

 

Gift Aid: Free money!

 

Presenters: Ben Magson- Application Support Specialist, Tessitura Network & Ian Gledhill -HMRC

 

This session will give an overview of the integrated Gift Aid functionality in Tessitura, which manages the process of reporting on and claiming Gift Aid on applicable payments from HM Revenue and Customs.  We'll cover setup and configuration of the Gift Aid functions in Tessitura, processing of gifts, pledges and payments, declaration management, claims and declaration drives. We will be joined by Ian Gledhill from HMRC for a general Q & A session at the end of the presentation.

 

 

Creating a Donor Community Online - How to's and why not's of Online Giving

Presenters:  Matthew Collins- New Business and Digital Dev Officer, Royal Shakespeare Company & Erin Koppel- Director of Annual Campaign and Women's Board Activities, Chicago Lyric Opera

In this session we will showcase some of the ways in which Lyric Opera Chicago and the Royal Shakespeare company are attracting and managing donors online. We will cover donations as part of a ticket purchase, online benefit redemption and membership functionality, and email and video fundraising appeals

 

 

Tessitura Pillars of Fundraising: Memberships and Solicitations, plus a few Customizations

Presenter: Erin Koppel- Director of Annual Campaign and Women's Board Activities, Chicago Lyric Opera                                                                             

Lyric Opera of Chicago will raise more than $20 million this year using Tessitura tools, both out-of-the-box and custom tools for reporting and tracking. Build your fundraising foundation strong with an overview of best practices of two key Tessitura modules: Membership and Solicitations. Then go in-depth with the strategy behind Lyric's custom innovations which maximize funding by project, a key component of its overall fundraising success.  This session will give UK conference attendees exposure to a development presenter from the States.  The session will be delivered by a regular presenter of Tessitura Network Conference sessions Erin Koppel, Director of Annual Campaign and Women's Board Activities at Chicago Lyric Opera.

 

 

Version 11 Upgrade Tips and Tricks

Presenters : Mara Hazzard-Wallingford- Tessitura Consortium Director, Yale University & Andrew Recinos Tessitura Next Generation Product Manager

Mara Hazzard-Wallingford, Tessitura Consortium Director for Yale University and Andrew Recinos, Tessitura Next Generation Product Manager, will discuss the Version 11 upgrade from the vantage point of Yale’s upgrade process.  Mara is a member of the NextGen Member Advisory Committee and Yale was the first organization to begin the Version 11 upgrade process as part of the v11 Alpha program.  Mara and Andrew will cover topics including data migration, testing of local customisations, and involving your users in the testing process.

 

 

The Revenue Management Application (RMA)

Presenters:  Tim Baker- Director, Baker Richards & Andrew Recinos Tessitura Next Generation Product Manager

 

The RMA helps Tessitura users to make decisions such as when to raise prices, when to offer discounts and how to rescale their house to increase ticket income.  Existing users include the Stratford Shakespeare Festival (Canada), Santa Fe Opera, and Center Theatre Group (Los Angeles).  Center Theatre Group recently generated an extra $2.7 Million in ticket sales thanks to their new software-driven dynamic pricing decisions.

 

In this session, Tim Baker (Baker Richards) and Andrew Recinos (JCA) will present case studies, including from CTG, demonstrating how users are generating additional income through the RMA.  They will also give an overview of the comprehensive new functionality offered by Version 2.0, due for release towards the end of 2011. This session will demonstrate how the RMA can provide all the information and analysis required for planning and monitoring pricing strategy, including variable pricing, scaling, discount control and dynamic pricing as well as new tools to aid evaluation of pricing and forecasting of sales.

 

 

Development Quick Fire     

Presenters: Sophie Brown- Interim Development Manager, Wales Millennium Centre & Katherine Leadbeter- Head of Fundraising and Major Gifts, The Sage Gateshead

                                                                                                  

Some snapshot ideas of ways in which you can customise Development functionality within Tessitura to benefit your organisation. Sophie Brown (Wales Millennium Centre) will share some Custom Development Reports, and Katherine Leadbeter (The Sage Gateshead) will share an innovative triggered membership process. The session will close with a Q & A.      

 

 

Web Integration with V11

Presenters: Kristen Tigart - Director Internet Services & Online Community, Tessitura Network

What happens to my existing website when I upgrade to V11?  How can my website start taking advantage of the new V11 functionality?  V11 will be the first version of Tessitura to include NextGen technology.  It will also, for the first time, include RESTful web services which will allow broader API access to Tessitura data and enable rich web application development.  This session will take a tour through the API landscape in V11, outlining details on the existing SOAP API’s backward compatibility well as highlighting some of the new things possible with the new RESTful services.

 

PCI Compliance War Stories

Presenters : Tony Barnes- UK/Ireland Operations Manager, Tessitura Network & Scott Whitehouse-  Database Manager, Birmingham Hippodrome & Chris Hill- SQL Support Analyst, Wales Millennium Centre                                                   

Stories on how to implement PCI Compliance in your organisation.  Tips and tricks.  Discussion on PCI compliance and how everyone is getting on with compliance.  This includes a short presentation by Tony Barnes from Tessitura Network followed by a discussion on the topic.              

 

Improving the link between Tessitura and Finance

Presenters:  Laura Scott -Receivables and Cash Manager, Southbank Centre & Debbie Mumford- Glynebourne

Debbie Mumford (Glyndebourne) and Laura Scott (Southbank Centre) host an open discussion regarding Finance and Tessitura with the main focus on linking Tessitura and the finance system.

                                                                                      

More sessions and programme of when they will appear on the day will be announced shortly.

Thanks,

 

Hazel

 

Good morning,

We can now announce our first confirmed sessions as detailed below:

 

Reporting For Ticketing and Marketing                                                                                              

Presenter: Natalie Threlfall - Tessitura Network

With over 180 standard reports, knowing where to start to look in Tessitura for the information you need can be daunting. This introductory session will explore both commonly used and overlooked reports and tools which are useful to ticketing and marketing departments - from obtaining daily sales figures to finding trends in your data. Come and see some hidden (and not so hidden) gems that are already available in your system and which you can immediately take home and put to use in your organisation.          

 

Tessitura Education Out of the Box and Beyond        

Presenters:  Graeme Ellis - Tessitura System Admin / Deputy Box Office Manager, Young Vic Company & Katherine Leadbeter - Head of Fundraising and Major Gifts, Sage Gateshead                              

A programmer or IT specialist isn’t always necessary to handle class registrations, student matinees and other education offerings.  Many organisations have used Tessitura “out of the box” to get started.  Check out the creative, quick and easy methods for making the leap to Tessitura in your education department.

 

Segmentation for Marketing: Divide to Conquer

Presenter:  Sarah Gilbert- Marketing Officer , Wales Millennium Centre

Now, more than ever, the relationship you have with your patrons are of paramount importance.  They are the stars and you want to keep up with who’s who.  This session will feature two examples of how venues are segmenting their constituents and will feature the tools and strategies being used to segment constituents for more advanced marketing communications.

 

 

Ticketing for Ticketing People

Presenters : Liz Baird –Ticketing Services Manager & Sarah Jones- Ticketing Services Co-ordinator, Wales Millennium Centre

This session will give attendees an insight into how the Wales Millennium Centre is using Tessitura to drive efficiency and how they have created customisations that fix typical ticketing issues.  The session will include how the team have created an Access scheme and customised Tessitura to facilitate the scheme which enables fairness.   They will show how Tessitura has been customised to ensure that a robust monitoring system is in place to enable the call centre management to audit the DPA process.  Do you get producers asking you to cap the number of concessions? See how the Centre has customised Tessitura to solve this need without creating a labour intensive process.

 

 

Gift Aid: Free money!

 

Presenters: Ben Magson- Application Support Specialist, Tessitura Network & Ian Gledhill -HMRC

 

This session will give an overview of the integrated Gift Aid functionality in Tessitura, which manages the process of reporting on and claiming Gift Aid on applicable payments from HM Revenue and Customs.  We'll cover setup and configuration of the Gift Aid functions in Tessitura, processing of gifts, pledges and payments, declaration management, claims and declaration drives. We will be joined by Ian Gledhill from HMRC for a general Q & A session at the end of the presentation.

 

 

Creating a Donor Community Online - How to's and why not's of Online Giving

Presenters:  Matthew Collins- New Business and Digital Dev Officer, Royal Shakespeare Company & Erin Koppel- Director of Annual Campaign and Women's Board Activities, Chicago Lyric Opera

In this session we will showcase some of the ways in which Lyric Opera Chicago and the Royal Shakespeare company are attracting and managing donors online. We will cover donations as part of a ticket purchase, online benefit redemption and membership functionality, and email and video fundraising appeals

 

 

Tessitura Pillars of Fundraising: Memberships and Solicitations, plus a few Customizations

Presenter: Erin Koppel- Director of Annual Campaign and Women's Board Activities, Chicago Lyric Opera                                                                             

Lyric Opera of Chicago will raise more than $20 million this year using Tessitura tools, both out-of-the-box and custom tools for reporting and tracking. Build your fundraising foundation strong with an overview of best practices of two key Tessitura modules: Membership and Solicitations. Then go in-depth with the strategy behind Lyric's custom innovations which maximize funding by project, a key component of its overall fundraising success.  This session will give UK conference attendees exposure to a development presenter from the States.  The session will be delivered by a regular presenter of Tessitura Network Conference sessions Erin Koppel, Director of Annual Campaign and Women's Board Activities at Chicago Lyric Opera.

 

 

Version 11 Upgrade Tips and Tricks

Presenters : Mara Hazzard-Wallingford- Tessitura Consortium Director, Yale University & Andrew Recinos Tessitura Next Generation Product Manager

Mara Hazzard-Wallingford, Tessitura Consortium Director for Yale University and Andrew Recinos, Tessitura Next Generation Product Manager, will discuss the Version 11 upgrade from the vantage point of Yale’s upgrade process.  Mara is a member of the NextGen Member Advisory Committee and Yale was the first organization to begin the Version 11 upgrade process as part of the v11 Alpha program.  Mara and Andrew will cover topics including data migration, testing of local customisations, and involving your users in the testing process.

 

 

The Revenue Management Application (RMA)

Presenters:  Tim Baker- Director, Baker Richards & Andrew Recinos Tessitura Next Generation Product Manager

 

The RMA helps Tessitura users to make decisions such as when to raise prices, when to offer discounts and how to rescale their house to increase ticket income.  Existing users include the Stratford Shakespeare Festival (Canada), Santa Fe Opera, and Center Theatre Group (Los Angeles).  Center Theatre Group recently generated an extra $2.7 Million in ticket sales thanks to their new software-driven dynamic pricing decisions.

 

In this session, Tim Baker (Baker Richards) and Andrew Recinos (JCA) will present case studies, including from CTG, demonstrating how users are generating additional income through the RMA.  They will also give an overview of the comprehensive new functionality offered by Version 2.0, due for release towards the end of 2011. This session will demonstrate how the RMA can provide all the information and analysis required for planning and monitoring pricing strategy, including variable pricing, scaling, discount control and dynamic pricing as well as new tools to aid evaluation of pricing and forecasting of sales.

 

 

Development Quick Fire     

Presenters: Sophie Brown- Interim Development Manager, Wales Millennium Centre & Katherine Leadbeter- Head of Fundraising and Major Gifts, The Sage Gateshead

                                                                                                  

Some snapshot ideas of ways in which you can customise Development functionality within Tessitura to benefit your organisation. Sophie Brown (Wales Millennium Centre) will share some Custom Development Reports, and Katherine Leadbeter (The Sage Gateshead) will share an innovative triggered membership process. The session will close with a Q & A.      

 

 

Web Integration with V11

Presenters: Kristen Tigart - Director Internet Services & Online Community, Tessitura Network

What happens to my existing website when I upgrade to V11?  How can my website start taking advantage of the new V11 functionality?  V11 will be the first version of Tessitura to include NextGen technology.  It will also, for the first time, include RESTful web services which will allow broader API access to Tessitura data and enable rich web application development.  This session will take a tour through the API landscape in V11, outlining details on the existing SOAP API’s backward compatibility well as highlighting some of the new things possible with the new RESTful services.

 

PCI Compliance War Stories

Presenters : Tony Barnes- UK/Ireland Operations Manager, Tessitura Network & Scott Whitehouse-  Database Manager, Birmingham Hippodrome & Chris Hill- SQL Support Analyst, Wales Millennium Centre                                                   

Stories on how to implement PCI Compliance in your organisation.  Tips and tricks.  Discussion on PCI compliance and how everyone is getting on with compliance.  This includes a short presentation by Tony Barnes from Tessitura Network followed by a discussion on the topic.              

 

Improving the link between Tessitura and Finance

Presenters:  Laura Scott -Receivables and Cash Manager, Southbank Centre & Debbie Mumford- Glynebourne

Debbie Mumford (Glyndebourne) and Laura Scott (Southbank Centre) host an open discussion regarding Finance and Tessitura with the main focus on linking Tessitura and the finance system.

                                                                                      

More sessions and programme of when they will appear on the day will be announced shortly.

Thanks,

 

Hazel

 

Three more sessions confirmed:

How clean is your data? - EQAS can help!     

 

Presenters:  Stewart Clark- Partner Account Manager, QAS & Paul Callas- Information & Sales Manager, Birmingham Hippodrome

 

Is your database full of "dirty data"? Do you want to clean it but you are not sure how or where to begin?  EQAS will present the art of data cleansing and suppression products and services.  The session will start with a "Did you know EQAS could do that?" Followed by a real-life case study from the  Birmingham Hippodrome, who used the Tessitura NCOA Utility with the QAS Batch tool to improve the usefulness of their contact data. This is a classic case study of how Tessitura Clients can partner with 3rd Parties such as EQAS to help solve common problems that all users face. All Tessitura licensees who attend have the option to take-up a FREE data quality healthcheck .

 

mail2: The Future of Email Marketing is Here

Presenters:  Lynch2

This overview session will introduce you to mail2™, the next generation of email marketing that is simply robust. During our demonstration of mail2, you will learn about the cost savings of unlimited email, you will experience the robust features available, you will realize the benefits of an email marketers approach to Tessitura integration and last but not least, you will be exposed to the future of where the mail2 platform is headed. Beyond email! Come join us for a demonstration along with a question and answer period.

                                                                                                                                                                                                                                   eRube: eRube: A framework for integrating a website with Tessitura   

Presenters: Lynch2

This overview session will introduce you to eRube, a website and content management application developed by Lynch2 and used by hundreds of organizations around the world including 20+ performing arts organizations. Learn how templates, pages, objects and data types are combined with proven tessitura integration code to create a flexible custom designed website. Come join us for a demonstration along with a question and answer period.                                                                                      

 

Please find below an early draft of the conference delegate information pack for Wales Millennium Centre, Cardiff, 17^th & 18^th November 2011:

http://www.tessituranetwork.com/COMMUNITY/groups/uktug/media/p/18474.aspx

We will give delegates as much advanced notice as possible of the final version. A revised copy, which will include the final session matrix, will be distributed as soon as practically possible. In the meantime this document should hopefully answer any questions you may have.

Many thanks,

 

Hazel

 

 

Discover more about Wales Millennium Centre with our Guided Tours

We’re looking forward to showing you what’s behind these iconic words when you take our backstage tour. Let our expert tour guides tell you all about the Centre and give you an insight into life behind the scenes. As a conference delegate we can exclusively offer this tour free of charge.

Tours will be held on:

Thursday 17^th November at 12pm

Thursday 17^th November at 2.30pm

Friday 18^th November at 4.30pm

To book your place on the tour please make sure you have firstly registered for the Conference here: http://www.surveymonkey.com/s/Z3R7HMW 

and then email hazel.robinson@wmc.org.uk with your full name, organisation and which tour time/date you’d prefer.

REMINDER - 8^TH TESSITURA UK USER CONFERENCE REGISTRATION CLOSES TOMORROW!

If you haven’t done so already, please make sure you register for the conference today to secure your place:  http://www.surveymonkey.com/s/Z3R7HMW

Good morning,

I hope you're all looking forward to next week's conference. As you know registration for the conference closed last week however we have add a few extra entries. Please can I advise that after 5pm today WE WILL NOT BE ABLE TO REGISTER ANY ADDITIONAL DELEGATES.  

Also, to help us out with logistical planning would it be possible for you to let us know which sessions you would like to attend next week. This survey is just an idea of numbers and we won't hold you to your choices!  The link below will take you to a very quick survey.

https://www.surveymonkey.com/s/6B9NQHD

PLEASE HAVE THIS QUICK SURVEY COMPLETED BY 10AM, MONDAY 14TH NOVEMBER

Many thanks,

Hazel