Hi everyone,
Hope you're all well
Reaching out with a dual Tessitura/WordFly query that I hope someone can help us with!
Nowadays we regularly make use of the Initiator and Alternative Email functions in Tessitura ticket orders, so that we have more fine control over the recipients of order confirmations and e-tickets (especially for Partner and Festival guest/Press tickets). For cancelled events, we've noticed that the Event Cancellation Utility appears to respect alternative email addresses used against orders. However, as we send the cancellation notice itself through WordFly, we're a bit unclear as to whether WordFly respects any alternatives set in Tessitura, or if it always defaults to the primary email address assigned to a constituent record used for a ticket order, regardless of Initiator etc.
Any clarification on this would be gratefully received, and thanks ever so much in advance,
Martin