Hello all - Happy New Year!
I have a question about Direct Debits in v9.0. We would like to be able to use this functionality for Subscription orders this year, however, there is a problem based on the fact that Tessitura will not print tickets until the full order amount has been paid. At the moment, we get around this by processing subscriptions to a dummy GL which then gets credited/debited throughout the year as we manually process staggered payments. This is obviously a bit crazy and very time consuming. I think we will have the same problem with the direct debit facility but I just can't think of a way around it - has anyone else considered this problem and solved it?
Thanks!
Katie
Hi Katie
We pay off our orders in full to a "Payplan" payment method. We then set up the direct debit for the same amount through contributions. Seems to work fine apart from the human error aspect of entering the amount into contributions manually. The direct debits are then processed at the start of the month.
Feel free to email me directly if you want to know more!
Siobhan x
I do this as well, and it works brilliantly. I just make sure I set up the direct debits in the same batch that I pay the sub off with a dummy payment method, and then I use an Income by Payment method report to help check for any data entry errors!
Cheers,
Kathleen
From: UK Tessitura User Group [mailto:groups-uktug@tessituranetwork.com] On Behalf Of Siobhan Bennetts Sent: 05 January 2010 12:37 To: Kathleen Smith Subject: Re: [UK Tessitura User Group] Direct Debits for Ticket Orders
From: Katie Garvin <bounce-katiegreen8488@tessituranetwork.com> Sent: 1/5/2010 6:22:51 AM
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Thanks Kathleen - do you process a high number of orders using this method?
K x
Hey Katie,
We process DD's using Ticket Order Billing. This past year we had the same problem with two of our seasons where I had to post the tickets out before it was paid. Since it was two different seasons I tried two different approaches.
With both seasons we made the 1st payment into the odd amount so all further payments were equal. Then with the 1st Season we created a dummy payment method and paid off the remaining amount with it. I then sent my last extraction for the remaining payments through Albacs. The issue with that is that Albacs realizes it is a duplicate billing run and you will have to override it.
With the second season I set up my extractions in advance and paid them all off in Tessitura as if the DD had gone through. This allowed me to have the albacs transmission logs to send at a later date.
Both ways worked for me but the best way is to convince your promoters to let you hold the tickets until the payment schedule has been paid off in Tessitura. This is what we have this year. We confirm the sub with the patron through a canned letter in Tessitura which tells them the seat number, date, etc.
I process quite a lot of DD's and really don't like the legwork involved. That is why we have introduce repeat Credit Card Payments this year.
Paul
HI Paul,
Can you tell me a bit more about your repeat credit card payments set up?
Katie.
Sorry for the delay in responding to you...
We set up the Spread CC payments through ticket order billing the same way we process DD's. It is just that instead of inputting bank account information we put a credit card number.
I think this may help...
www.tessituranetwork.com/network/Learning/Documentation/Ticketing/Ticket%20Order%20Billing.aspx
Let me know if you need anything else.