Hey All,I posted this in the IT/Admin forum yesterday but I thought I should post it here too just in case you guys have encountered this before. _____I'm hoping someone here can help me figure out why a Gift Certificate email I have keeps sending, every minute, until midnight. Thankfully this is in our Test environment.Here's the full story:We have a special Black Friday offer coming up when people buy a Gift Certificate online. As such I updated some of the text in our General Order Confirmation template in the section for Gift Certificate confirmations, and I updated the text in LTR_TNEW_EMAIL_SETTINGS. We also have a template for the Gift Certificate that gets sent to the recipient. The Gift Certificate email is the one that won't stop sending even though I haven't touched anything in that template. Again, this Gift Certificate email sends every minute after I make the purchase online, and they don't stop until midnight. ES suggested I check my Email Queue, the Email Trigger, making another template, or check the existing template. I don't know where to start with the first three of those suggestions and I've come up a little short in my search of documentation and forums. The best I could do for "check the existing template" was to just take out what I added but it made no difference.
We haven't heard of any issues with this function in Live so it could just be something funky in our Test environment, but I don't want to leave it to chance.
The offer is supposed to go Live Friday, and with it being a holiday week (i.e. lots of people out of office) so I thought I should try posting here in case someone out there knows what's going on, or where documentation for this stuff is, or how to walk me through in layperson terms.
Jenny O'Neill-Englund