Hello everyone,
My name is Marty Wessels, and I am the Director of Audience Services at Stages Theatre Company in Hopkins. A very large portion of our business is school groups for weekday matinees, and with that we process a lot of group orders and send out a lot of ticketing invoices. Currently our invoicing process is almost completely manual, and I would love to hear how some other organizations utilize Tessitura to more effectively streamline this process. I have been in this potion just over a year now, and revamping this process has been on my wishlist for a while now!
If anyone has any big tips or ticks, I would love to hear them! I would be happy to take a work field trip to your organization, and meet in person if that worked for you. Otherwise I would be more than happy to connect over the phone.
Thank you all! I am looking forward to hearing from you.
Best,
Marty Wessels
Hi Marty! This is a great question. We have been wrestling with this also. We use prospect2 as our email platform and are building some automations right now to trigger some group sales communications like bus parking info and payment reminders. We're just getting it off the ground this summer. I don't know if you have an email tool that allows for automations, but I'd be happy to connect you with our Group Sales Manager and the Asst. Director of Ticketing for more info if you'd like. Cassandra