Position Open: Box Office Manager (F/T) at Griffin Theatre Company

Hi all - apologies for any cross-posting.

Griffin Theatre Company is on the lookout for a brand new Box Office Manager (Full Time)!

The Box Office Manager is responsible for the development, implementation and management of Griffin’s customer services and ticketing policies and systems, and the smooth operation of the SBW Stables Theatre box office. They provide an exceptional experience for our patrons and guests, and ensures sound systems and database management. The Box Office Manager has autonomy to manage the Tessitura CRM system (including the online sales path), and develop and implement procedures in consultation with the General Manager. They also manage Griffin’s in-house Tessitura user group meetings, encouraging adoption of best systems and processes internally to deliver better business outcomes for the company.

Selection criteria:

• Demonstrated experience in the management, processes and practices of a box office, and a working knowledge of computerised box office ticketing systems, preferably in an arts organisation
• A personable and flexible approach to people, with exceptional interpersonal, communication and customer service skills
• Proven ability to prioritise, time manage, multi-task and meet strict deadlines in an efficient manner
• Demonstrated experience in financial transactions for reconciliation and balancing of daily takings, floats and banking
• Very high proficiency in word processing, database and other Microsoft Office software (especially Microsoft Word, Outlook and Excel)
• Responsible Service of Alcohol Certificate
• Knowledge of and commitment to OH&S practices

Applicants should submit a written application of no more than two pages addressing the Selection Criteria, and a current CV and contact details of two referees.

Applications for the Box Office Manager role close at 5pm on Wednesday 25 January. To learn more and to read the full Position Description, head to: https://griffintheatre.com.au/about/

We strongly encourage applications from First Nations people, people from non-Anglo cultural and linguistic backgrounds, people from d/Deaf & Disabled communities, and people from LGBTQIA+ communities.

If you would like to discuss the position in more detail, please email khym@griffintheatre.com.au