Hello,
We are having an odd issue with specific scheduled reports from Tessitura not being delivered.
A little back history. They we created by someone upon their departure from the company. Originally someone deactivated him then all the reports stopped being delivered. All the while he was still on the distribution list in the Schedule tap. When it was figured out someone else was made the owner.
This is where I come into the fold. I was updating the reports on Monday to delete someone who left last week from the list. At the same time I removed creator of the report from the list. The very next day the reports were not delivered. I have a ticket in with Tessitura and have spoken several times with my findings.
I added the creator back to the email list on the Schedule tab and the reports are being received. The department head kept his email account active until no longer needed.
The owner of a scheduled report as a creator can be changed from the Schedule Report window. The old owner may be inactivated without impacting the scheduled report.
I suggested to recreate all the affected reports and will end up doing so.
Has this happened to anyone that could share a resolution? I am currently creating a procedure for when someone leaves that has Admin rights and schedules reports.
Thanks in advance!
Donna