Museum Operations Representative

Museum Operations Representative

The Aga Khan Museum (AKM) in Toronto, Canada offers visitors a window into worlds unknown or unfamiliar: the artistic, intellectual, and scientific heritage of Muslim civilizations across the centuries from the Iberian Peninsula to China. Its mission is to foster a greater understanding and appreciation of the contribution that Muslim civilizations have made to world heritage. Through education, research, and collaboration, the Museum will inform and inspire audiences from all cultures by presenting art created in the Muslim world throughout the past fourteen centuries, along with current paths of artistic practice and cultural development.

Purpose of Position

Reporting to the Museum Operations Supervisor, the Museum Operations Representative will be responsible for servicing visitors to the Museum by proactively engaging with them and offering information and assistance. The incumbent will assist with the delivery of activities within the museum including welcoming, registration, ticketing, and overseeing visitor movement.

Key Responsibilities

• Facilitate the provision of visitor activities within the museum across all departments

• Efficiently and accurately process all tickets

• Carry out institutional procedures for safe cash handling including distributing, checking

  morning floats, authorizing refunds/exchanges, investigating till discrepancies and end of

  day reconciliation

• Communicate with a variety of visitors and internal stakeholders with diverse interests and

  abilities, in person, via e-mail, or on the phone, to ensure a positive Museum experience

• Serve as an advocate for the visitor and their needs while also ensuring the safety of the

  museum and adherence to policies

• Resolve visitor concerns and complaints promptly and to their satisfaction and escalate to

  the supervisor or manager as and when required.

• Maintain a well-informed, working knowledge of the exhibitions and services available at the

  Museum

• Support the Health & Safety procedures of the Museum by monitoring visitor numbers and

  visitor flow, responding and reporting all accidents, incidents, hazards and defects as per

  guidelines

• Support in the direction of staff and volunteers during an evacuation ensuring the safety of

  all present

• Ensure all areas are kept clean, tidy and free of clutter and garbage

• Ensure that all materials and resources are effectively and efficiently utilized to minimize waste and reduce costs

• Oversee the floor in the absence of the Museum Operations Supervisor including coordinating the activities of staff and volunteers.

  Qualifications & Experience

• Minimum College degree or diploma in administration or related field

• Minimum of 3 years experience, working in a team-oriented, collaborative customer-facing environment

• Excellent communications, interpersonal, analytical skills and problem solving experience

• Exceptional customer service orientation

• Experience in event delivery

• Cash handling experience and/or experience of managing budgets

• Strong computer skills, including POS and MS Excel. Knowledge of Tessitura will be required

• Highly organized, accurate and detail-oriented

• Flexibility to work evenings, holidays, and weekends

• Expressed interest in the mandate of the Museum.

  To Apply
  Please send your cover letter and resume to akm.hr@akdn.org on or before October 2, 2016. The Museum thanks all those who apply, however only shortlisted candidates will be contacted.

  Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.