Timed ticketing feedback

Hi there, my name is Alisa, I am the Director of Visitor Relations at the Portland Japanese Garden in Oregon. As we are continuously looking for ways to enhance our guest experience, we are currently evaluating our timed ticketing process. Would any organizations on this platform have a moment to share how you best utilize timed ticketing and capacity limits to reduce congestion and enhance efficiency? Additionally, I am curious to know what strategies you've used to drive guest/customers to pre-purchase tickets in advance online.