Ticket Office Manager- Gallo Center for the Arts

Hi All,

Please see the job description below: 

Position: Ticket Office Manager

Reports to: Chief Operating Officer

The Gallo Center for the Arts enriches the quality of life in California’s San Joaquin Valley by providing an inspirational civic gathering place where regional, national and international cultural activities illuminate, educate and entertain. The downtown Modesto complex houses the 1,248-seat Mary Stuart Rogers Theater and the 440-seat Foster Family Theater. Since its opening in 2007, the Gallo Center for the Arts and its resident companies have served more than 2 million patrons with a diverse array of arts, entertainment and cultural experiences. More information about the Center can be found at GalloArts.org.

JOB DESCRIPTION

The Ticket Office Manager is responsible for the efficient operation of the Phone Center and Ticket Windows at the Gallo Center for the Arts. He/she will participate in the hiring and training of all Ticket Office staff, and will be responsible for maintaining a superior level of customer service at all times. He/she will assist the Chief Operating Officer in terms of ensuring adherence to policies and procedures, and for creating a work environment that promotes a positive work culture.

DUTIES AND RESPONSIBILITIES:

The Ticket Office Manager will:

Supervise, schedule and evaluate work of all part-time ticket office staff in their execution of sales transactions for subscription packages and single tickets

Create and maintain the highest standards in customer service for the Phone Center and Ticket Windows
Maintain a thorough understanding of the Tessitura arts enterprise software platform and its impact on other Center departments
Work proactively with the Center’s group sales manager (in the marketing department) to achieve the best possible results in group sales
Create ongoing motivational and incentive programs in the Phone Center and Ticket Windows by creating a team spirit and camaraderie with rewards
Ensure speedy responses to patron inquiries, calls, complaints and visits
Monitor phone traffic through call management tools in the phone system
Determine if any additional ongoing training is needed for ticket office staff
Assist in the evaluation of part-time staff with the Chief Operating Officer
Ensure sound fiscal practices in accordance with the policies and procedures of the Gallo Center for the Arts and the Ticket Office
Entering and maintaining all facilities, performances and prices in the Tessitura ticketing system.
Consult with the Director of Marketing, as needed, to help implement ticket sales strategies that will cultivate new patrons for the Center
Perform other duties and projects as assigned

SKILLS, KNOWLEDGE, AND ABILITY

Knowledge of a theater environment and non-profit organization is preferred

Expert-level Tessitura skills and the ability to train others in its use
Superior customer service skills and experience
Ability to supervise and direct staff and volunteers effectively
Excellent verbal and written communication skills
Ability to perform well under pressure and to work independently
Knowledge of Word, Excel and Outlook
Sense of humor and great patience is essential
QUALIFICATIONS:

At least three years of experience working in a ticket office

Willingness to work some weekends and evenings is required
Associates degree or undergraduate degree or equivalent in level of experience

Application Deadline: Open until filled

Salary: Commensurate with experience

Email resume and cover letter to:

apoulus@galloarts.org

No phone calls, please.