LOKC-Senior Manager of Ticketing and Patron Services

Hello Kansas City Friends,

We are looking for a new Senior Manager of Ticketing and Patron Services at Lyric Opera of Kansas City. I'm including some information below, feel free to reach out to me should you have any questions at gcampbell@kcopera.org. Full job description and application instructions can be found at https://kcopera.org/about/employment/

Thanks, 
Greg

About the Company: Located in the heart of Kansas City’s Crossroads Arts District, Lyric Opera creates transformational opera experiences through its performances and through its outreach and education initiatives. It develops talent, repertoire, programs, and productions that bring the best of Lyric Opera of Kansas City to the world. The Company mounts productions that enrich the community it serves, and as well reflects the highest artistic standards of the profession. Lyric Opera offers innovative programs designed to further music and arts education both in schools and in the community. These programs, as well as its innovative productions of classic and contemporary operas, make Lyric Opera of Kansas City indispensable to the community.

The Company is based at the Richard J. Stern Opera Center located in the Crossroads Arts District of downtown Kansas City. The Opera Center includes the Beth Ingram Administration Building, where the Company’s offices are based above a 4000 square foot area for set storage, and the Michael and Ginger Frost Production Arts Building, housing space for Second Stage Performances, rehearsals, set construction and painting, prop storage, costume shop, and vocal coaching rooms.

About the Position: The Senior Manager of Ticketing & Patron Services is a senior member of the Ticketing & Patron Services Team. The Senior Manager of Ticketing & Patron Services will provide patron satisfaction through excellent customer service and is charged with training and supervising ticketing and patron services representatives.  This position coordinates issues related to front-of-house and ticketing at both the Kauffman Center for the Performing Arts and performances at the Michael and Ginger Frost Production Arts Building and represents Lyric Opera of Kansas City and is responsible for Consortium communications which includes serving on Consortium committees as needed. Builds and maintains all company events in Tessitura according to Consortium standards.  Other duties include maintaining departmental budget, ticketing staff scheduling and payroll, database management, and maintaining the phone system for the Company.

Required Competencies:

• Ability to collaborate with staff, professional colleagues, and supporters.
• Excellent written and verbal communication skills.
• Proficiency with Tessitura database software
• Proficiency in Microsoft Office (including Word, Excel, Outlook, and Power Point)

Required Education and Experience:

• Bachelor’s degree in Marketing, Arts Administration, or closely related field
• Minimum of five years of experience in sales and customer service

Lyric Opera of Kansas City seeks a diverse talent pool affording equal opportunity to all candidates without regard to race, color, age, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Candidates should submit a cover letter, resume, and salary requirements to HR@kcopera.org. Please type “Senior Manager of Ticketing & Patron Services” in the subject line. Lyric Opera of Kansas City offers competitive compensation with a rich, varied benefits package. Qualified candidate must pass a background screening. Review of applications will begin immediately and continue until the successful candidate has been selected. NO CALLS please.