Hey y'all! hope everyone's weeks are starting well this cloudy Monday. I'm trying to develop a process for testing that may require enlisting more members of my organization in the process. It's not that I have difficulty on the programming side - much :D - it's that I can't always catch when a part of the ticketing request is missing something that makes the purchase journey less intuitive for visitors. We're a new, general admission venue, but we are developing more and more ticketed events. Do y'all use a check list for testers to sign off on, where they double check that the programming and messaging makes sense from a buying perspective? We definitely improve each time we host something big, but I'd like to be more proactive with addressing this before events go live. Thanks in advance!
We definitely have others testing, including Guest Services managers/supervisors and the person(s) requesting the ticket build. We don't require a sign off but have the testers email any issues they find.
Here are the basics of what we test and review in Live before an on sale:
Thanks so much Neda! We're such a new organization, every single event is a new experiment in ticketing. Your experience is really helpful.