New Hire Training

Training is always a process for us. We usually start with the video training provided by Tessitura Network in their learning resources...different positions need to watch different videos. I have found that, though they may not remember everything from watching the training videos, it creates a foundation so when they do job-specific training, things start to seem familiar.

Then, the new employee will either train with a member of their department familiar with the procedures or with me (The Tessitura Operations Manager) going through the aspects of their job and specifics that may not have been in the training. They are given documentation for the procedures so that they can reference them as they first start doing tasks.

After that, there is a short period of supervised work where someone is sitting over their shoulder to answer questions or point out errors, but once the new employee seems to have a basic grasp on things they are considered trained (though the ability to ask questions is always there).

Finally we have occasional refresher trainings. This allows new staff to learn new skills (that may not have been needed for their position yet) and existing staff who may do something infrequently remind themselves of how the system works. I take the approach that no knowledge is out-of-bounds. If your position has never had to build a list but you want to learn how that works, great! You may not immediately get access to other control groups etc. but if you want to expand your abilities in Tessitura, I will provide the opportunity to learn.

Training is always a process for us. We usually start with the video training provided by Tessitura Network in their learning resources...different positions need to watch different videos. I have found that, though they may not remember everything from watching the training videos, it creates a foundation so when they do job-specific training, things start to seem familiar.

Then, the new employee will either train with a member of their department familiar with the procedures or with me (The Tessitura Operations Manager) going through the aspects of their job and specifics that may not have been in the training. They are given documentation for the procedures so that they can reference them as they first start doing tasks.

After that, there is a short period of supervised work where someone is sitting over their shoulder to answer questions or point out errors, but once the new employee seems to have a basic grasp on things they are considered trained (though the ability to ask questions is always there).

Finally we have occasional refresher trainings. This allows new staff to learn new skills (that may not have been needed for their position yet) and existing staff who may do something infrequently remind themselves of how the system works. I take the approach that no knowledge is out-of-bounds. If your position has never had to build a list but you want to learn how that works, great! You may not immediately get access to other control groups etc. but if you want to expand your abilities in Tessitura, I will provide the opportunity to learn.

Thank you for this feedback. It is very helpful. We also outlined some good network module training but it seems that the department focused training needs improvement. Great jumping off points to share with our team. 

Susan