Job Opening: Manager of Donor Information at New York City Center

To see full job description and apply, please visit: https://www.appone.com/MainInfoReq.asp?R_ID=4629450&B_ID=44&fid=1&Adid=0&ssbgcolor=D3B989&SearchScreenID=20219&CountryID=3&LanguageID=2

Job Overview: The Manager of Donor Information oversees the Development Department’s use of the Tessitura database, focusing on gift processing, financial oversight, and data management for all areas within the department to help meet and exceed the annual fundraising goal. This role primarily works with and reports to the Director of Development and the Director of Individual Giving but also interacts directly with the other key members of the department and with the VP of Development. They are responsible for processing donations, mining the database, and refining the Development Department’s list segmentation strategies to help increase membership and other philanthropic giving at City Center.  

Responsibilities: 

• Enter and process all gifts and pledges, and produce corresponding acknowledgement receipts and letters, as necessary. 
• Update and maintain an accurate database of prospective and current donor information in Tessitura, facilitate donor cultivation, and help pinpoint prospects for the pipeline. 
• Build Tessitura extractions and set standards of criteria to pull lists for all Development department mass communications and solicitations. 
• Liaise with Finance on coding and allocation of gifts. 
• Work with IT, Box Office, and staff to ensure best practices for data entry, donor record maintenance, etc. In Tessitura. 
• Collaborate with Development and Marketing to determine and refine list strategy for membership and development communications and solicitations (email, mail, telefund, onsite, etc.). 
• Work with the Individual Giving Coordinator to build donor recognition listings for Playbills and the City Center website. 
• Report on Development Department stats (member count, channel performance, renewal rates, campaign performance, etc.) and provide context to determine trends. 
• Key member of the City Center Tessitura Power Users Group and primary Development point person for projects related to data management and Tessitura. 
• Lead testing of new technology and upgrades that may affect data health for the Development Department (including e-commerce updates). 
• Project lead for interdepartmental analytics projects and reports. 
• Liaise with various City Center departments, including (and not limited to): Marketing,  I.T., Digital Media, President’s Office, and Special Events. 

This Role Requires:

• 3+ years of related experience in fundraising/marketing analytics

• Experience with Tessitura

• Ability to translate complex data into digestible reports

• Strong quantitative analytics skills with experience using Excel, SQL, and data visualization tools

• Ability to simultaneously manage multiple deadline-oriented projects

• Experience in development operations in a non-profit arts organization is preferred

To be successful in this role, you will be expected to demonstrate:

• Creative thinking and problem solving

• Skills in organization and analysis, with meticulous attention to detail

• An ability to manage and prioritize multiple deadlines simultaneously

• An ability to be professional, enthusiastic, self-motivated, and a team player

• An interest in performing arts and arts administration

• An ability to work under pressure in a fast-paced environment

As a valued member of the City Center administrative team, you will receive:

• Exempt salary of $60,000+
• Comprehensive insurance coverage (medical, dental, life, disability)
• Hybrid Work Schedule (3 days in the office / 2 days at home unless job responsibilities require occasional additional days on-site for events, programming and/or performances
• Generous paid time off
• Pre-tax flexible & dependent care savings accounts
• Pre-tax transit savings
• Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
• 401K retirement savings account
• Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply go to: https://www.appone.com/MainInfoReq.asp?R_ID=4629450&B_ID=44&fid=1&Adid=0&ssbgcolor=D3B989&SearchScreenID=20219&CountryID=3&LanguageID=2