Hi NYC Community,
I am writing to see how you are dealing with the bill that is now on the Governors desk for signature. We have 60 days to make adjustments to our websites once this is signed. As usual I am researching other ticketing websites to see how this is being managed and have an example below. I also highlighted important parts of the bill that seem to pertain to us.
Would love to share ideas. Presently the tickets have to be in the cart and then you proceed to checkout to see the fees. I like how Ticketmaster presents the information. We have different fees for our performances and can have a mixed cart.
Thanks for entertaining the issue.
Susan
Senate Bill S9461
2021-2022 Legislative Session
Enacts into law components of legislation that relate to live event ticket sales; institutes civil penalties for utilizing ticket purchasing software; increases civil penalties currently in place and institutes new penalties for second offenses for licensees (Part A); requires full ticket prices to be disclosed prior to a customer purchasing such ticket; requires such price to remain the same during the purchase process (Part B); prohibits the resale of a ticket if such ticket was initially offered to the public at no charge (Part C); requires online resale marketplaces to clearly and conspicuously disclose the established price charged by the operator of a place of entertainment that is printed or endorsed on the face of each ticket (Part D); allows reasonable and actual costs to be charged for the physical delivery of certain tickets (Part E); extends the effectiveness of certain provisions relating to tickets to places of entertainment (Part F).
SUMMARY OF PROVISIONS: Part B of this bill amends subdivision 4 of section 25.07 of the Arts and Cultural Affairs Law to require sellers and resellers of tickets to disclose the total cost of a ticket and clearly and conspicuously disclose the amount of the price that is made up of fees and other charges. The disclosure of the total price and fees shall be displayed in the ticket listing prior to the ticket being selected for purchase. The price of a ticket may not increase during the purchasing process. The total price of a ticket must be disclosed at the beginning of a transaction at the first instance a price is shown. Such disclosure can't be misleading, the components of the total price may not be displayed more prominently or in a larger font than the total cost. This part takes effect 60 days after the effective date of the act.
Wow! is right! I have a meeting with our legal team at 2:30, if I can share anything useful I will.
My colleague is meeting with our state lobbyist at 230. We're hoping the 60 days is not a hard deadline. And if so, can we submit scheduled work plan as being good players and in good faith. More to come.
Hi Susan,
The functionality TNEW is using are standard API calls that custom websites can also use. For specifics, I would recommend opening a support ticket if your web developers need help. Really all that TNEW is doing is displaying the fee in the pop up when selecting a seat on the SYOS map. It should be pretty straight forward for developers to add this to your site.
Thank you,
Melissa
My thoughts exactly Melissa. I think Best Available will be a challenge unless we can use a legend to display all fees that apply per ticket,
Here is what I found out.
Guidance at this stage is that we post fees clearly on our website somewhere. The bill prohibits charging a delivery fee for self-printed or e-tickets. Their sense is also that this will not be enforced since their isn’t an agency identified. If it were to be enforced, any fees for noncompliance by a secondary party would fall on that reseller.
Sounds like the path of least resistance for All of Us "the primary seller"
Anyone else hear otherwsie?
This is good news.
I withdrawer this. Here is an update I just received. I think in the short term we can post it somewhere preferably show pages, but it does not need to be in the ticket buyer flow. I knew this was not going to be that simple.
The language in the legislation (full text) is:
Every operator of a place of entertainment that facilitates the sale of tickets shall disclose the total cost of the ticket, inclusive of all ancillary fees that must be paid in order to purchase the ticket, and disclose in a clear and conspicuous manner the total price of the ticket and the portion of the ticket price stated in dollars that represents a service charge, or any other fee or surcharge to the purchaser. Such disclosure of the total cost and fees shall be displayed in the ticket listing prior to the ticket being selected for purchase. […] The price of the ticket shall not increase during the purchase process, excluding reasonable fees for the delivery of non-electronic tickets based on the delivery method selected by the purchaser, which shall be disclosed prior to accepting payment.
Okay then, back to square one. Melissa has some good information and it is now time to figure out the complications. Can you confirm your second sentence. I think the word "not" is throwing me.
Jumping in here to say we just started discussing this at City Center as well!
Hi Ben,
Thank you so much for the update. Please share once you have an idea of your plan. I also reached out to our legal team for more information. The bill was signed on 6/30.