Cooper Hewitt seeks IT Manager

https://www.usajobs.gov/GetJob/ViewDetails/425196500

Job Title:  IT Specialist (Network/Systems)
Agency:  Smithsonian Institution

Job Announcement Number:  16A-LG-301219-DEU-CHSDM

SALARY RANGE:

$79,145.00 to $102,894.00 / Per Year

OPEN PERIOD:

Monday, January 4, 2016 to Friday, January 22, 2016

SERIES & GRADE:

GS-2210-12

POSITION INFORMATION:

Full-Time, Permanent - Federal

PROMOTION POTENTIAL:

12

DUTY LOCATIONS:

FEW vacancies - New York, NY   View Map

WHO MAY APPLY:

This position is open to all U.S. Citizens or U.S. Nationals. Note: Federal employees with permanent status or individuals eligible for special appointing authorities may also apply to Job Announcement #16A-LG-301219-DEU-CHSDM.

SECURITY CLEARANCE:

Public Trust - Background Investigation

SUPERVISORY STATUS:

No

JOB SUMMARY:

About the Agency

This position is located in the Cooper Hewitt, Smithsonian Design Museum (CHSDM). The employee serves as the IT Manager with the responsibilities of Enterprise Application Management, IT Customer Service & Support, and General Network Management and Security. Additionally responsible for budgeting, procurement & property management of all IT related software & equipment.

TRAVEL REQUIRED

• Not Required

RELOCATION AUTHORIZED

• No

KEY REQUIREMENTS

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

DUTIES:

Back to top

• Oversees all aspects of enterprise applications and related systems; specifically, Tessitura, an enterprise grade constituent relationship management application (CRM).
• Administers Local Area Network and all devices connected to it, including desktop and laptop computers, copiers, environmental monitoring systems and IP telephony.
• Trains staff in the use of a wide variety of operating systems and applications, such as Citrix, FireFox, Internet Explorer 8/9, Google Chrome, Google Docs, Safari, MS Office, MS Windows, MAC O/S, Quest Software, Active Server Roles (Active Directory), iTunes, FileMaker Pro, Hanwell System, Raiser’s Edge, Tessitura, Quicktime, Media Player and Vidyo.
• Manages inventory and property system for all IT related equipment to ensure that internal audits are completed on a regular basis to prepare for official audits.
• Recruits interns from local schools and educational programs capable of desktop and web support; establishes guidelines and performance expectations for interns/volunteers.
• Supervises a small team of IT Staff.

QUALIFICATIONS REQUIRED:

Back to top

All applicants must meet the Selective Factor Requirements: (You application must show written evidence of this requirement)

SELECTIVE FACTOR: Experience overseeing an Enterprise Application Systems (Tessitura or equivalent system).

In addition to meeting the Selective Factor above, applicants must possess one year of specialized experience equivalent to at least the GS-11 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as managing a Local Area Network maintaining high volume public wifi.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
4. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

Special Conditions: Due to the customer service nature of the position, work hours are 9:00AM to 5:30PM. May be required to work evenings or weekends. In addition to regular working hours, the IT Manager is expected to be “on call” and able to remotely access and administer all systems and services from outside the Smithsonian.

Qualification requirements must be met within 30 days of the job announcement closing date.

HOW YOU WILL BE EVALUATED:

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:

• Knowledge of Enterprise Applications Systems such as Tessitura or equivalent systems.
• Knowledge of Local Area Network and IT security to maintain a high volume open public Wi-Fi network.
• Ability to independently provide effective Desk Top Support to staff using a wide variety of operating systems and applications.
• Ability to plan, schedule and develop the annual budget for IT and the inventory and property system for all IT related equipment.
• Ability to supervise technical staff and interns.

Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria: Best Category - Meets the minimum qualification requirements and excels in most of the job related competencies above. Better Category - Meets the minimum qualification requirements and satisfies most of the job related competencies above. Good Category - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree. This category rating process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

To preview questions please click here.

BENEFITS:

Back to top

You can review our benefits at: https://jobs.mgsapps.monster.com/hment/vacancy/preview!benefits.hms?orgId=1&jnum=43956

OTHER INFORMATION:

Flexible Spending Accounts - http://www.fsafeds.com/fsafeds/index.asp
Health Insurance - http://www.opm.gov/insure/health/index.asp
Leave - http://www.opm.gov/oca/leave/index.asp
Life Insurance - http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - http://www.ltcfeds.com
Retirement Program - http://www.opm.gov/retire/index.asp

HOW TO APPLY:

Back to top

Click on the "Apply Online" button on the upper right side of the page. Please Note:

• You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
• You may submit required documents by uploading them online during the application process; OR You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
• The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
• If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

REQUIRED DOCUMENTS:

Your application package should include the following documents:

• Detailed resume created in the USAJOBS Resume Builder.
• Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.

AGENCY CONTACT INFO:

Linda Givens
Phone: 202-633-6307
Fax: 571-258-4052
TDD: 202-633-6409
Email: Givensl@si.edu

Agency Information:
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, DC
20013-7012
US
Fax: 571-258-4052

WHAT TO EXPECT NEXT:

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt. The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed. Additional Information:

• Tips on applying for Smithsonian jobs are available at www.sihr.si.edu/jobs.cfm.
• The Smithsonian does not pay relocation expenses.
• The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).

https://www.usajobs.gov/GetJob/ViewDetails/425196500

Job Title:  IT Specialist (Network/Systems)
Agency:  Smithsonian Institution

Job Announcement Number:  16A-LG-301219-DEU-CHSDM

SALARY RANGE:

$79,145.00 to $102,894.00 / Per Year

OPEN PERIOD:

Monday, January 4, 2016 to Friday, January 22, 2016

SERIES & GRADE:

GS-2210-12

POSITION INFORMATION:

Full-Time, Permanent - Federal

PROMOTION POTENTIAL:

12

DUTY LOCATIONS:

FEW vacancies - New York, NY   View Map

WHO MAY APPLY:

This position is open to all U.S. Citizens or U.S. Nationals. Note: Federal employees with permanent status or individuals eligible for special appointing authorities may also apply to Job Announcement #16A-LG-301219-DEU-CHSDM.

SECURITY CLEARANCE:

Public Trust - Background Investigation

SUPERVISORY STATUS:

No

JOB SUMMARY:

About the Agency

This position is located in the Cooper Hewitt, Smithsonian Design Museum (CHSDM). The employee serves as the IT Manager with the responsibilities of Enterprise Application Management, IT Customer Service & Support, and General Network Management and Security. Additionally responsible for budgeting, procurement & property management of all IT related software & equipment.

TRAVEL REQUIRED

• Not Required

RELOCATION AUTHORIZED

• No

KEY REQUIREMENTS

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

DUTIES:

Back to top

• Oversees all aspects of enterprise applications and related systems; specifically, Tessitura, an enterprise grade constituent relationship management application (CRM).
• Administers Local Area Network and all devices connected to it, including desktop and laptop computers, copiers, environmental monitoring systems and IP telephony.
• Trains staff in the use of a wide variety of operating systems and applications, such as Citrix, FireFox, Internet Explorer 8/9, Google Chrome, Google Docs, Safari, MS Office, MS Windows, MAC O/S, Quest Software, Active Server Roles (Active Directory), iTunes, FileMaker Pro, Hanwell System, Raiser’s Edge, Tessitura, Quicktime, Media Player and Vidyo.
• Manages inventory and property system for all IT related equipment to ensure that internal audits are completed on a regular basis to prepare for official audits.
• Recruits interns from local schools and educational programs capable of desktop and web support; establishes guidelines and performance expectations for interns/volunteers.
• Supervises a small team of IT Staff.

QUALIFICATIONS REQUIRED:

Back to top

All applicants must meet the Selective Factor Requirements: (You application must show written evidence of this requirement)

SELECTIVE FACTOR: Experience overseeing an Enterprise Application Systems (Tessitura or equivalent system).

In addition to meeting the Selective Factor above, applicants must possess one year of specialized experience equivalent to at least the GS-11 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as managing a Local Area Network maintaining high volume public wifi.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
4. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

Special Conditions: Due to the customer service nature of the position, work hours are 9:00AM to 5:30PM. May be required to work evenings or weekends. In addition to regular working hours, the IT Manager is expected to be “on call” and able to remotely access and administer all systems and services from outside the Smithsonian.

Qualification requirements must be met within 30 days of the job announcement closing date.

HOW YOU WILL BE EVALUATED:

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:

• Knowledge of Enterprise Applications Systems such as Tessitura or equivalent systems.
• Knowledge of Local Area Network and IT security to maintain a high volume open public Wi-Fi network.
• Ability to independently provide effective Desk Top Support to staff using a wide variety of operating systems and applications.
• Ability to plan, schedule and develop the annual budget for IT and the inventory and property system for all IT related equipment.
• Ability to supervise technical staff and interns.

Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria: Best Category - Meets the minimum qualification requirements and excels in most of the job related competencies above. Better Category - Meets the minimum qualification requirements and satisfies most of the job related competencies above. Good Category - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree. This category rating process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

To preview questions please click here.

BENEFITS:

Back to top

You can review our benefits at: https://jobs.mgsapps.monster.com/hment/vacancy/preview!benefits.hms?orgId=1&jnum=43956

OTHER INFORMATION:

Flexible Spending Accounts - http://www.fsafeds.com/fsafeds/index.asp
Health Insurance - http://www.opm.gov/insure/health/index.asp
Leave - http://www.opm.gov/oca/leave/index.asp
Life Insurance - http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - http://www.ltcfeds.com
Retirement Program - http://www.opm.gov/retire/index.asp

HOW TO APPLY:

Back to top

Click on the "Apply Online" button on the upper right side of the page. Please Note:

• You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
• You may submit required documents by uploading them online during the application process; OR You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
• The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
• If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

REQUIRED DOCUMENTS:

Your application package should include the following documents:

• Detailed resume created in the USAJOBS Resume Builder.
• Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.

AGENCY CONTACT INFO:

Linda Givens
Phone: 202-633-6307
Fax: 571-258-4052
TDD: 202-633-6409
Email: Givensl@si.edu

Agency Information:
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, DC
20013-7012
US
Fax: 571-258-4052

WHAT TO EXPECT NEXT:

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt. The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed. Additional Information:

• Tips on applying for Smithsonian jobs are available at www.sihr.si.edu/jobs.cfm.
• The Smithsonian does not pay relocation expenses.
• The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).