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Assistant Manager Of Ticketing
(This is really the Box Office Manager for our Concerts and Lectures department.)
The Metropolitan Museum of Art
Category:Administrative
Description:
Reporting to the Senior Manager, Promotion & Sales, this person acts as an integral member of the department by providing leadership in customer service and ticketing operations. Primary Responsibilities and Duties: • Provide leadership and supervision for staffs selling single and group tickets for approximately 150 events annually • Manage the implementation of pricing and scaling structures for single ticket sales, subscription sales and special offers • Execute the building and administration of events in Tessitura including seating charts, price tables, holds/kills, discounts, etc. • Responsible for daily ticket printing and distribution, monetary reconciliation and deposit, onsite cash volume, settlement of credit card business – including subsequent chargeback processing. • Oversee the inventory of ticket stock, envelopes, and enclosures; • Serve as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners • Oversee financial reconciliation for all box office transactions, preparing box office statements and event reconciliation reports; verify the end-of-run summary of receipts • Support the marketing team with input and tracking of sales data Develops manifests and scales the house as necessary • Prepare daily, weekly and monthly cash and financial reports in accordance to organization guidelines • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs • Recommend, implement and continually improve customer service policies and procedures • Resolve ticketing issues and respond to customer inquiries with empathy and authority • Maintain emergency processing plan for real time system failures • Establish and develop relationships with ticketing contractors including Tessitura, Theatre Development Fund, Goldstar, etc. • Serve as cross-departmental contact for VIP, artist, guest, and development seating needs • Establish relationships with IS&T and Digital Marketing to coordinate issues needed for web sales and ticket kiosk. Serves as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners. • Manage event inventory to ensure that ticket fulfillment occurs for all avenues: public sales, contractuals, press, VIPs, emergencies and special circumstances • Hire and train volunteer staff • Other related duties Requirements and Qualifications: Experience and Skills: • A minimum of 5 years of experience in ticketing service with a 2 years minimum working with Tessitura • 2 years of management or supervisory experience in ticketing or a closely related role • Strong customer service ethic; professional, pleasant, empathetic demeanor • Excellent telephone skills, email and MS Office abilities • Knowledge of performing arts highly desirable • Position requires frequent weekend and evening hours Knowledge and Education: • Bachelor’s Degree required Please send cover letter, resume, and salary history to careers@metmuseum.org with the position title in the subject line.
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Assistant Manager Of Ticketing (This is really the Box Office Manager for our Concerts and Lectures department.) The Metropolitan Museum of Art Category:Administrative Description: Reporting to the Senior Manager, Promotion & Sales, this person acts as an integral member of the department by providing leadership in customer service and ticketing operations. Primary Responsibilities and Duties: • Provide leadership and supervision for staffs selling single and group tickets for approximately 150 events annually • Manage the implementation of pricing and scaling structures for single ticket sales, subscription sales and special offers • Execute the building and administration of events in Tessitura including seating charts, price tables, holds/kills, discounts, etc. • Responsible for daily ticket printing and distribution, monetary reconciliation and deposit, onsite cash volume, settlement of credit card business – including subsequent chargeback processing. • Oversee the inventory of ticket stock, envelopes, and enclosures; • Serve as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners • Oversee financial reconciliation for all box office transactions, preparing box office statements and event reconciliation reports; verify the end-of-run summary of receipts • Support the marketing team with input and tracking of sales data Develops manifests and scales the house as necessary • Prepare daily, weekly and monthly cash and financial reports in accordance to organization guidelines • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs • Recommend, implement and continually improve customer service policies and procedures • Resolve ticketing issues and respond to customer inquiries with empathy and authority • Maintain emergency processing plan for real time system failures • Establish and develop relationships with ticketing contractors including Tessitura, Theatre Development Fund, Goldstar, etc. • Serve as cross-departmental contact for VIP, artist, guest, and development seating needs • Establish relationships with IS&T and Digital Marketing to coordinate issues needed for web sales and ticket kiosk. Serves as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners. • Manage event inventory to ensure that ticket fulfillment occurs for all avenues: public sales, contractuals, press, VIPs, emergencies and special circumstances • Hire and train volunteer staff • Other related duties Requirements and Qualifications: Experience and Skills: • A minimum of 5 years of experience in ticketing service with a 2 years minimum working with Tessitura • 2 years of management or supervisory experience in ticketing or a closely related role • Strong customer service ethic; professional, pleasant, empathetic demeanor • Excellent telephone skills, email and MS Office abilities • Knowledge of performing arts highly desirable • Position requires frequent weekend and evening hours Knowledge and Education: • Bachelor’s Degree required Please send cover letter, resume, and salary history to careers@metmuseum.org with the position title in the subject line.
Almighty google says that first line of what looks like metadata shows up when you copy/paste from Microsoft Word -- I guess that explains why we see it on so many formatted postings in the job board!